Short answer
Your loan number may stay the same or change, depending on how the transfer was completed.
What’s happening
In some servicing transfers:
- Your existing loan number remains the same.
In other transfers:
- A new loan number is assigned by the new servicer.
What to expect / What to do
Your Welcome letter or email will confirm your loan number.
Use the loan number listed in that communication when:
- Registering for online access
- Making payments
- Contacting customer support
This article is for general information only and does not change the terms of your loan.
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