Servicing Transfer Guide

About Your Loan Transfer

• Why is a new company servicing my loan?
• Will my loan terms change after the transfer?
• Has my loan number changed?
• Will I be charged late fees or reported to credit bureaus during the transfer?

Accessing Your Online Account

• Do I need to register for a new online account?
• Will my username, password, and preferences transfer?

Making a Payment After Transfer

• What will my monthly payment due date be?
• When can I make payments online after the transfer?
• I made a payment online. When will it be posted?
• What happens if I sent a payment to my previous servicer?
• How do I set up bill pay through my bank?
• How do I request a payoff quote after a transfer?

Statements, Escrow, and Other Account Details

• When will I receive my first billing statement?
• Can I receive electronic (paperless) statements?
• Will my escrow account transfer?
• What happens to my homeowner’s insurance?
• What if my escrow balance appears incorrect after the transfer?
• What happens if I was applying for or approved for mortgage assistance?